Navi Hotels
The future of intelligent hotels

The voice of intelligent hospitality

Are staff shortages and long wait times costing your hotel revenue?

Hotels and resorts are expected to provide instant, personalised service across every guest touchpoint, but most interactions are still handled manually.

PAIN POINTS

  • Multi-Channels

    Reservations, table bookings, room service and housekeeping requests arrive via multiple channels and must be re-entered into PMS, POS and BMS.

  • System Silos

    Guest context and preferences are scattered across systems, making it hard to deliver joined-up experiences.

  • Time Management

    Front-office teams spend time coordinating with F&B, housekeeping, maintenance and spa instead of focusing on guests.

  • Inconsistencies

    Traditional chatbots provide basic answers but cannot understand intent, take action inside hotel systems or maintain consistent brand tone.

  • Compliance Issues

    Ethical, compliant AI use requires transparent ML models.

  • Collaboration Barriers

    Lack of collaboration between domain experts and data scientists.

  • Workflow disruption

    Integrating ML into legacy systems often creates disruption.

Introducing Navi Hotel

Navi Hotel transforms guest interactions into intelligent, human-like conversations – blending warmth, precision and context-awareness into every moment. Navi Hotel is not another chatbot – it's a contextual, multilingual and action-oriented concierge that understands intent, executes tasks and collaborates with your hotel's existing systems. A single voice that unifies guest experience, operations and intelligence.

Proven AI for Intelligent Hospitality

PRODUCT FEATURES

  • Contextual, multilingual concierge

    Voice-first, humanised experience with consistent brand tone across voice and chat.

  • Action-oriented orchestration

    Listens, reasons and acts – turning guest requests into concrete actions inside your systems.

  • Deep PMS integration

    Connects to property management systems (Oracle Opera, Cloudbeds, Seven Rooms, etc.) for reservations and stay context.

  • CRM and marketing connectivity

    Integrates with CRM platforms (Salesforce, HubSpot, Zoho) and channels like WhatsApp Business, email APIs and voice IVRs.

  • BMS and operations integration

    Links with building management platforms (Honeywell, Schneider) to coordinate housekeeping and maintenance.

PRODUCT APPLICATIONS

  • Handle bookings, check-ins, transfers and upgrades conversationally, 24/7.

  • Manage restaurant reservations via PMS/restaurant engines and provide menu guidance.

  • Capture orders via voice or chat and route automatically through Micros/POS.

  • Trigger and track tasks via BMS or task systems.

  • Schedule treatments and event services with instant confirmations.

  • Collect feedback in context and escalate directly into CRM for follow-up.

PRODUCT BENEFITS

Measurable ROI

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24x7 concierge availability

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Integrated guest insights

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Brand tone, scaled

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Voice-first, humanised experience

Success stories

TBA

TBA

Ready to navi‑gate the future with intelligent agents?

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